To place an order, simply:

1. Browse our products and select the item you wish to purchase.
2. Choose the required size, colour, or variant, wherever applicable.
3. Add the product to your cart.
4. Proceed to checkout and enter your delivery details.
5. Complete your payment using the available payment options.

Once your order has been successfully placed, you will receive an order confirmation.

We’re always happy to assist you.

Email: simmisemporium@gmail.com
WhatsApp / Customer Care: 8669148195

For order-related enquiries, please keep your order number handy so that we can assist you more efficiently.

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests are subject to the status of your order. An order may not be cancellable once it has been processed, packed, or dispatched.

For complete details, please refer to our Cancellation Policy.

Returns are generally accepted only in cases of a genuine manufacturing defect, subject to verification by our team and applicable law.

Returns are not ordinarily accepted for:

• Change of mind
• Personal preference
• Incorrect size selection
• Colour preference
• Other reasons unrelated to a manufacturing defect

For complete information, please refer to our Return & Exchange Policy.

Yes. Exchange requests must be raised within 7 days from the date of delivery.

The product should generally be:

• Unused and unworn
• Unwashed
• In its original condition
• Accompanied by original tags/labels
• Returned with the original packaging, wherever applicable

All exchange requests are subject to verification and approval by the Simmi’s Emporium team.

For an approved return, our standard remedy is a Credit Note rather than a cash refund or a refund to the original payment method, subject to applicable law.

Where applicable consumer law requires a different remedy, such legal requirements will take precedence over our standard policy.

An approved Credit Note is valid for 3 months from the date of issue.

The Credit Note may be used towards a future purchase from Simmi’s Emporium, subject to the applicable terms.

If you believe that your product has a manufacturing defect, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

• Your order number
• Clear photographs of the product
• Clear photographs and/or videos showing the defect
• Any additional information requested by our team

Our team will review and verify the issue and guide you through the next steps.

Not necessarily.

Our handmade and hand-block printed products are crafted using artisanal techniques. As a result, each piece may have natural variations in:

• Colour
• Print placement
• Texture
• Pattern
• Finish

These variations are a natural characteristic of handmade and artisanal products and are not ordinarily considered manufacturing defects.

Delivery times may vary depending on your location, courier availability, and other logistical factors.

The estimated delivery timeline shown at checkout or provided after dispatch should be considered a general estimate.

Delivery may occasionally be delayed due to circumstances beyond our control, including:

• Weather conditions
• Public holidays
• Transport disruptions
• Courier-related delays
• Other unforeseen circumstances

If your package appears damaged at the time of delivery, we recommend taking clear photographs and/or videos of the package before opening it.

Please contact us promptly and share the relevant photographs/videos along with your order details.

Our team will review the matter and advise you on the appropriate next steps.

Please contact us immediately if you notice an error in your delivery address.

If your order has not yet been processed or dispatched, we will try our best to assist you with the correction.

Once an order has been dispatched, changing the delivery address may not be possible.

The payment methods available for your order will be displayed during checkout.

Payment processing may be handled by third-party payment service providers. The availability of particular payment methods may vary depending on your order and location.

Yes, our customer-care team is available on WhatsApp.

WhatsApp: 8669148195

For order-related enquiries, please include your order number when contacting us.

We value our customers and take complaints and concerns seriously.

You may contact our designated Grievance Officers:

Karan Jairath & Simmi Bhatia

Email: simmisemporium@gmail.com
WhatsApp: 8669148195

For formal complaints, please mention “GRIEVANCE” in the subject line of your email.

For further information, please refer to our Grievance Redressal Policy.

Care instructions may vary depending on the product, fabric, and craftsmanship.

Please follow the care instructions provided with your product and/or mentioned on the relevant product page.

For handmade and hand-block printed products, gentle handling and appropriate care are generally recommended to help preserve their appearance and quality.

We take reasonable measures to protect your personal information and handle customer data responsibly.

Your personal information is handled in accordance with our Privacy Policy.

Simmi’s Emporium
A/2, Rakshalekha Society, Lane No. 6,
Koregaon Park, Pune, Maharashtra – 411001, India

Email: simmisemporium@gmail.com
WhatsApp: 8669148195

Our policies are available through the website footer.

You can find:

• Privacy Policy
• Terms & Conditions
• Return & Exchange Policy
• Shipping & Delivery Policy
• Cancellation Policy
• Grievance Redressal Policy

We recommend reviewing the relevant policies before placing an order.