Privacy policy
PRIVACY POLICY
Simmi’s Emporium (“Simmi’s Emporium”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit or use **[www.simmisemporium.com](http://www.simmisemporium.com)** (“Website”), place an order, contact us, or otherwise interact with our services.
By using our Website, you acknowledge that you have read and understood this Privacy Policy.
## 1. Personal Information We Collect
Depending on how you interact with us, we may collect:
* Full name
* Email address
* Mobile/WhatsApp number
* Billing address
* Shipping/delivery address
* City, state, country and PIN code
* Order and purchase details
* Payment and transaction-related information
* Customer-service communications
* Information provided through enquiries, forms or other communications
We may also collect certain technical information automatically when you use our Website, such as:
* IP address
* Browser and device information
* Operating system
* Pages visited
* Date and time of access
* Referring website
* Website usage and interaction information
## 2. How We Use Your Personal Information
We may process your personal information for the following purposes:
* To process and fulfil your orders
* To arrange delivery of products
* To process payments and applicable credits or refunds
* To communicate with you regarding your order
* To provide customer support
* To respond to enquiries and complaints
* To maintain and improve our Website and services
* To prevent fraud, misuse and unauthorised activity
* To send promotional communications where permitted by applicable law
* To comply with legal, regulatory, tax and accounting requirements
* To protect our rights and legitimate business interests
## 3. Payment Information
Payments may be processed through third-party payment gateways.
We generally do not store complete debit-card, credit-card, banking or other payment credentials on our own servers. Such information may be collected and processed directly by the relevant payment service provider in accordance with its applicable terms and privacy practices.
## 4. Cookies
Our Website may use cookies and similar technologies to:
* Enable shopping-cart and Website functionality
* Remember preferences
* Understand Website usage
* Improve Website performance
* Analyse customer interactions
* Support marketing and advertising activities, where applicable
You may control cookies through your browser settings. Certain Website functions may not operate properly if cookies are disabled.
## 5. Sharing of Personal Information
We do not sell your personal information.
We may share relevant information with service providers where reasonably necessary to operate our business, including:
* Payment processors
* Courier and logistics partners
* Website and hosting providers
* Technology service providers
* Customer-support providers
* Analytics providers
* Marketing and advertising service providers, where applicable
* Professional advisers
* Government authorities or law-enforcement agencies where required by law
We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for legitimate purposes.
## 6. International Processing
Some service providers may process or store information outside India.
Where applicable, such processing will be carried out subject to applicable Indian law and any requirements relating to cross-border processing.
## 7. Data Security
We take reasonable technical and organisational measures designed to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.
## 8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal obligations.
When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law.
## 9. Your Rights
Subject to applicable law, you may have rights relating to your personal information, including rights to:
* Request information about the processing of your personal information
* Request access to personal information held by us
* Request correction of inaccurate or incomplete information
* Request deletion of personal information where legally applicable
* Withdraw consent where processing is based on consent
* Exercise other rights available under applicable data-protection law
We may take reasonable steps to verify your identity before processing certain requests.
## 10. Withdrawal of Consent
Where processing is based on consent, you may withdraw your consent through the mechanism made available by us or by contacting us.
Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal and will not prevent processing that is otherwise permitted or required by law.
## 11. Marketing Communications
Where you have opted in or where otherwise permitted by law, we may send you information about:
* New products
* Collections
* Offers
* Sales
* Promotions
* Events
* Other Simmi’s Emporium updates
You may opt out of promotional communications at any time using the unsubscribe mechanism provided or by contacting us.
Transactional communications relating to your orders may continue where necessary.
## 12. Children's Privacy
Our Website is not intended to knowingly collect personal information directly from children in circumstances where such collection is not permitted under applicable law.
If you believe that personal information has been collected improperly from a child, please contact us.
## 13. Third-Party Websites
Our Website may contain links to third-party websites, social-media platforms or other services.
We are not responsible for the privacy practices of third parties. We recommend reviewing their respective privacy policies before providing personal information.
## 14. Grievance and Privacy Requests
For privacy-related requests, complaints or questions regarding the processing of your personal information, please contact:
**Simmi’s Emporium**
A/2, Rakshalekha Society, Lane No. 6, Koregaon Park, Pune, Maharashtra – 411001, India
**Email:** [simmisemporium@gmail.com](mailto:simmisemporium@gmail.com)
**WhatsApp/Customer Care:** 8669148195
Please mention **“Privacy Request”** or **“Privacy Grievance”** in your communication.
## 15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services or applicable law.
The updated policy will be published on the Website with the revised effective date.