Shipping policy

Shipping

# SHIPPING & DELIVERY POLICY

**Effective Date: 27 August 2026**

Simmi’s Emporium aims to process and dispatch orders efficiently and safely.

## 1. Order Processing

Orders are generally processed after successful confirmation of payment.

Processing times may vary depending on product availability, order volume, weekends, public holidays and other circumstances.

If there is an unexpected delay, we will make reasonable efforts to communicate the same to the customer.

## 2. Delivery

Orders may be delivered through third-party courier and logistics partners.

Delivery timelines may vary depending on:

* Delivery location
* Courier availability
* Weather conditions
* Public holidays
* Regional restrictions
* Transport or logistical disruptions
* Other circumstances beyond our reasonable control

Any delivery timeline displayed at checkout or communicated after dispatch is an estimate unless expressly stated otherwise.

## 3. Shipping Charges

Applicable shipping charges, if any, will be displayed or communicated to the customer before completion of the order.

Where applicable, the total amount payable will include the relevant compulsory charges and taxes.

## 4. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address and contact number.

Delays or additional charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility.

## 5. Delayed Shipments

If your order is delayed, please contact us.

We will assist in coordinating with the relevant courier partner where reasonably possible.

Nothing in this policy limits any rights available to customers under applicable law where a delivery is materially delayed from the stated delivery schedule.

## 6. Damaged Packages

If your package appears visibly damaged at delivery, we recommend taking photographs/videos of the package before opening it and contacting us promptly.

Any product-related claim will be reviewed by our team and subject to verification.

## 7. Failed Delivery Attempts

Customers should ensure that the delivery address and contact details are correct and that someone is available to receive the package where required.

Where an order is returned to us after unsuccessful delivery attempts, re-dispatch may be subject to applicable additional shipping charges.

## 8. Contact Us

**Simmi’s Emporium**

A/2, Rakshalekha Society, Lane No. 6, Koregaon Park, Pune, Maharashtra – 411001, India

**Email:** [simmisemporium@gmail.com](mailto:simmisemporium@gmail.com)
**WhatsApp/Customer Care:** 8669148195