Refund policy
RETURN & EXCHANGE POLICY
At **Simmi’s Emporium**, we carefully inspect and pack our products before dispatch. We want our customers to have a positive shopping experience and have therefore established the following Return & Exchange Policy.
Please read this policy carefully before placing an order.
# IMPORTANT – PLEASE READ
### RETURNS
**Returns are strictly accepted only in cases of a genuine manufacturing defect, subject to verification by the Simmi’s Emporium team and applicable law.**
### REFUNDS
**Simmi’s Emporium's standard remedy for an approved return is a Credit Note rather than a cash refund or refund to the original payment method, subject always to applicable consumer law.**
### CREDIT NOTE
An approved Credit Note will be valid for **3 months from the date of issue**.
### EXCHANGE
**Exchange requests must be raised within 7 days from the date of delivery.**
All exchanges are **subject to verification and approval by the Simmi’s Emporium team.**
## 1. Returns – Manufacturing Defects Only
A return may be accepted where the product has a genuine manufacturing defect.
The customer must contact us and provide the order details and appropriate photographs/videos or other information requested by our team.
The product will be subject to verification.
A return will not ordinarily be accepted for:
* Change of mind
* Personal preference
* Incorrect size selected by the customer
* Colour preference
* Difference in colour caused by screen/device settings
* Improper washing or care
* Customer-caused damage
* Normal wear and tear
* Alteration or modification
* Damage caused after delivery
* Minor variations inherent in handmade or hand-block printed products
Nothing in this policy is intended to restrict any mandatory consumer rights available under applicable law.
## 2. Handmade and Hand-Block Printed Products
Our handmade and hand-block printed products may naturally have variations in:
* Colour
* Print placement
* Texture
* Pattern
* Finish
Such natural and inherent variations are not considered manufacturing defects.
## 3. Exchange – 7 Days
Exchange requests must be made **within 7 days of delivery**.
To be considered for exchange, the product should generally be:
* Unused
* Unworn
* Unwashed
* Unaltered
* In its original condition
* Accompanied by original tags/labels and packaging, where applicable
**All exchange requests are subject to verification and approval by our team.**
Exchange is subject to availability of the requested replacement product.
If the requested replacement is unavailable, we may provide an appropriate alternative remedy, including a Credit Note, subject to applicable law.
## 4. How to Report a Manufacturing Defect
Please contact us as soon as reasonably possible after receiving the product.
Please provide:
* Order number
* Clear photographs of the product
* Clear photographs/videos showing the alleged defect
* Photographs of packaging, if requested
* Description of the issue
Our team will review the request and communicate the next steps.
## 5. Verification
**Every return and exchange request is subject to verification by the Simmi’s Emporium team.**
We may request photographs, videos or additional information before approving a request.
Products returned without prior communication or approval may not be accepted, except where otherwise required by applicable law.
## 6. Credit Notes
Where a Credit Note is issued under this policy:
* It will be valid for **3 months from the date of issue**.
* It may be used towards a future purchase from Simmi’s Emporium.
* It cannot ordinarily be exchanged for cash.
* It cannot ordinarily be transferred to another person.
Any mandatory refund or other remedy required by applicable law will take precedence over this policy.
## 7. Return Shipping
For an approved return relating to a verified manufacturing defect, Simmi’s Emporium will provide return instructions.
Where the return is attributable to a verified manufacturing defect, the customer will not be required to bear reasonable return shipping costs attributable to that defect.
For other situations where an exchange or return is permitted by law or separately agreed by Simmi’s Emporium, applicable shipping arrangements and costs will be communicated to the customer.
## 8. Return Address
**Simmi’s Emporium**
A/2, Rakshalekha Society, Lane No. 6, Koregaon Park, Pune, Maharashtra – 411001, India
Customers should **not send products to this address without first contacting our team and receiving return instructions.**
## 9. Final Verification
All requests will be reviewed based on the condition of the product, the nature of the issue and the applicable terms.
Simmi’s Emporium reserves the right to decline requests that do not satisfy this policy, subject to applicable consumer law.
## 10. Contact Us
**Email:** [simmisemporium@gmail.com](mailto:simmisemporium@gmail.com)
**WhatsApp/Customer Care:** 8669148195
Please include your order number when contacting us.